Our Agreement
Our quotation will outline your personal stage payment plan. This method of payment allows you to manage your budget over the whole production cycle and gives you options to price fix the raw material and component elements of your quotation.
The stage payment process and our trading terms & conditions are commensurate with bespoke manufactured products and are available to download via our website.
If you commission us to make your fitted furniture we will send you your order form and first part payment invoice with the four stage payment procedure as follows:
15% First part payment
This payment is to secure your workshop production time slot.
There is a 14 day 'cooling off' period in place after you have paid your first payment and should you decide to cancel your order in writing (electronic mail is acceptable) within this time scale we will refund your first part payment in full. Due to the bespoke nature of our business we do not give any refunds if you decide to cancel your order after the 14 day 'cooling off' period.
55% Second part payment
You will be offered the choice of two options for the second part payment.
Option One:
To protect the raw material pricing element of your quotation you can opt to pay the 55% Second part within the 14 day "cooling off" period.
Option Two:
You can delay the second part payment until 1 week before start of production of your furniture. In this case if there has been any increase to the raw materials costs or any components that form part of your order we will pass on these increases in cost and add this to your second part payment.
25% Third part payment
If your furniture is to be installed this payment is due 2 days before we deliver your furniture. You are welcome to visit the workshop to view before it is wrapped for transit. If your furniture is free standing the Third part payment does not apply. (Please see below)
5% Final Completion Payment
Upon completion of your Furniture installation we will invoice the final 5% which is due 3 days after satisfactory completion. If you have any issue concerning the installation please make these known to us in writing within this time.
If you commission us to make your free standing furniture we will send you your order form and first part payment invoice with the three stage payment procedure as follows:
Free Standing Furniture - Three Stage Payment - 15%, 55% & 30%
The final completion payment will be requested the day before delivery at 30% of invoice value and your will be asked to sign a satisfaction document upon delivery. We will invite you to our workshop to examine the furniture before it is wrapped for transport.
The stage payment process and our trading terms & conditions are commensurate with bespoke manufactured products and are available to download via our website.
If you commission us to make your fitted furniture we will send you your order form and first part payment invoice with the four stage payment procedure as follows:
15% First part payment
This payment is to secure your workshop production time slot.
There is a 14 day 'cooling off' period in place after you have paid your first payment and should you decide to cancel your order in writing (electronic mail is acceptable) within this time scale we will refund your first part payment in full. Due to the bespoke nature of our business we do not give any refunds if you decide to cancel your order after the 14 day 'cooling off' period.
55% Second part payment
You will be offered the choice of two options for the second part payment.
Option One:
To protect the raw material pricing element of your quotation you can opt to pay the 55% Second part within the 14 day "cooling off" period.
Option Two:
You can delay the second part payment until 1 week before start of production of your furniture. In this case if there has been any increase to the raw materials costs or any components that form part of your order we will pass on these increases in cost and add this to your second part payment.
25% Third part payment
If your furniture is to be installed this payment is due 2 days before we deliver your furniture. You are welcome to visit the workshop to view before it is wrapped for transit. If your furniture is free standing the Third part payment does not apply. (Please see below)
5% Final Completion Payment
Upon completion of your Furniture installation we will invoice the final 5% which is due 3 days after satisfactory completion. If you have any issue concerning the installation please make these known to us in writing within this time.
If you commission us to make your free standing furniture we will send you your order form and first part payment invoice with the three stage payment procedure as follows:
Free Standing Furniture - Three Stage Payment - 15%, 55% & 30%
The final completion payment will be requested the day before delivery at 30% of invoice value and your will be asked to sign a satisfaction document upon delivery. We will invite you to our workshop to examine the furniture before it is wrapped for transport.
Example Costs of a Commission at £8,000.00 using Option One 55% Second part payment.
Design Cost - (refundable if the furniture is ordered by means of a deduction from the final completion £280.00
15% First part payment - (14 day cooling off period from date of order and refundable within this time) £1,200.00
55% Second part payment - (Option One Raw Material Price fixed - Non refundable) £4,400.00
20% Third part payment - (Due 2 days prior to delivery of furniture - Non refundable) £2,000.00
10% Final completion payment - (Due 3 days after completion - Non refundable) £ 400.00
Total Amount Paid £8,280.00 Design Fee Refund £ 280.00 Total Invoice amount for Furniture £8,000.00
Design Cost - (refundable if the furniture is ordered by means of a deduction from the final completion £280.00
15% First part payment - (14 day cooling off period from date of order and refundable within this time) £1,200.00
55% Second part payment - (Option One Raw Material Price fixed - Non refundable) £4,400.00
20% Third part payment - (Due 2 days prior to delivery of furniture - Non refundable) £2,000.00
10% Final completion payment - (Due 3 days after completion - Non refundable) £ 400.00
Total Amount Paid £8,280.00 Design Fee Refund £ 280.00 Total Invoice amount for Furniture £8,000.00
If, during the production process you request any additions to the design we will
agree the additional cost and invoice this to you on an extras invoice which
will be payable upon completion.
During the production we will keep you informed of the progress via
our ‘Workshop Weekly’ blog and, of course you are most welcome to visit our
workshop whilst your furniture is being made.
Satisfaction & Confidence
Many of our commissions come via referral from clients who have already experienced the quality of our product and professional service.
We have hand written testimonials that you are welcome to read when you visit our workshop.
Some of our established clients have kindly invited new comers to Mark James
into their homes so they can view our furniture in situ.
You will not be asked to pay your final stage payment until you are completely
satisfied that we have honoured our agreement with you.
For your peace of mind your new furniture is endorsed by our 3 year craftsmanship cabinetry warranty in the unlikely event that you have any problem after your final payment.
All Blum products that we use in the construction of your furniture have a Life time warranty
(up to 20 years) when used in a domestic circumstance. (See Blum life time warranty below)
Please see our conditions and terms of trading.
We have hand written testimonials that you are welcome to read when you visit our workshop.
Some of our established clients have kindly invited new comers to Mark James
into their homes so they can view our furniture in situ.
You will not be asked to pay your final stage payment until you are completely
satisfied that we have honoured our agreement with you.
For your peace of mind your new furniture is endorsed by our 3 year craftsmanship cabinetry warranty in the unlikely event that you have any problem after your final payment.
All Blum products that we use in the construction of your furniture have a Life time warranty
(up to 20 years) when used in a domestic circumstance. (See Blum life time warranty below)
Please see our conditions and terms of trading.
